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Frequently Asked Questions

General Questions
  What is JapanCams.xxx?

Our service allows you to communicate with thousands of beautiful Asian girls in real time. Yes the girls are really live!
You have full access to her camera, toy and body. What happens in her room is up to your imagination.

  Is this an adult site?

Yes. Hot, sexy, nude, submissive asian women are waiting for you in the comfort of their bedrooms!
You must be 18 years of age or of legal age where you reside to use our service.

  Do I need to register?

Yes. Please visit our Points page to join our site and to start chatting.

  Can I talk to girls privately, 1 on 1?

Of course! To have her all to yourself, it will only cost you an additional point per minute.

  Can the model see me?

She can. ONLY if you chose to share your camera with her, at an additional one point per minute.

  Are my credit card transactions secure?

All credit card transactions are encrypted with 128bit SSL, and approved by VeriSign.
Your important information is safe and confidential.

  Are the models truly chatting from their homes?

Yes. They all are performing live chat sessions from their own homes.

  What if I encounter problems?

Our customer support team is available 8am to 5pm from Monday to Friday. We are here to help. Visit our Contact Page.

  Can I advertise for JapanCams?

 

Questions About Points
  What is a "Point"?

Chatting rate is on a per point basis, you will need to purchase points before entering a chat session.
To avoid being cut off when talking to your favorite model, ensure you have enough points before you start the session.

Basic charge
Cost of 1 point: $2.00
Our trial package is $0 for 10 points.

Chat mode: 1.2 points = 1minute
2way chat: An additional 1 point per minute
1 on 1 exclusively: An additional 1 point per minute
Hand/Lip feature: 30sec = 1point per item
Private Messaging (PM): 1point per message. Only the performer can initiate this feature.
Each message is 1point when using the Private Message box.
Remote Toy: 30sec = 1point in addition to basic charge until stopped
Bukkake: 1.5 points per use

  How do I get points?

You can buy points here or click on the Purchase Points tab above.

  Are Credit Card transactions secure?

All credit card transactions are encrypted with 128bit SSL, and approved by VeriSign.
Your important information is safe and confidential.

  Do you verify age?

Yes. We use your credit card information to verify your age. You must be of legal age where you reside to use our services.

  What should I do if I forget my User Name and/or Password?

Please contact us using our support form. We will verify your account and send your account details via email.

  Do points expire?

Points expire after 2 years.

  Are points refundable?

Points are non-refundable.

 

System Requirements
  What do I need to get started?
DSL with modem is ideal. Cable connection works well too, but at peak time your video quality will be lower or your chat session may be interrupted. A computer with a high CPU rating and plenty of RAM will get you the best performance.
Please contact you ISP for additional questions regarding your internet connection.

  What plug-ins are required and which browsers are supported?

Please install the latest version of Adobe Flash Player. Internet Explorer 9.0 or later,
Safari 6.1 for MAC and Firefox 28.1 and later are supported.

  Should I make changes to my browser's security settings?

Your browser's security level should be set to Medium and Java-Script should be enabled.

  Sometimes I can't chat or preview the performer's profiles. What's going on?

Problems can occur when your PC runs out of resources (CPU, RAM, etc.).

Visit our System Requirement section to ensure your machine is compatible.
You can also try doing the following to help with your computers' performance:

  • Close all other applications/programs not currently in use.
  • For the best video images ensure your internet connection is not being shared.
  • Dedicated cable/DSL connections are preferred.
  • Messaging applications that run in the background should be terminated.
  • Try refreshing or reopening the chat window if you experience lag in the video feed.

  Can I chat with more than one model at the same time?

For best experience we recommend chatting with one performer at a time.
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